• Have you ever wondered exactly what task the employee engagement team or person in your organization is actually tasked with? Is it all just fun and games, organizing the year-end Christmas or holiday party, showing up at your desk to congratulate you on your work anniversary, or organizing the cake for employee birthdays? Sure, these are probably some of the front-facing tasks that you see your human resources or corporate communications executive who is in charge of the employee relations and employee engagement initiatives engage in. However, there is a whole lot more that goes into this endeavor, and indeed, some serious reasoning and requirements lie behind the entire employee engagement team. Research has proven, as has real life experience and observation in organizations of all shapes and sizes across industries, that happier employees are more engaged employees and when they are happy and engaged at work, their output is more this means that they are more productive and work better and want to do more for and in the organization. So, apart from the feel-good factor of getting to eat some cake or blow off some steam by having that monthly pizza party or even that much looked-forward-to Friday potluck, there is indeed an organization level reasoning for keeping employee engagement going.

    In order to achieve good levels of employee engagement, there can be no working in silos. Interaction between teams, within teams, and with senior and junior employees is essential to foster good communication across the organization, at all levels. Keeping this in mind, one way to improve employee engagement within the organization is by encouraging employees to talk to one another, share their work, and also share feedback and ideas with management. On the flip side, employees should be recognized for their contributions and efforts and made to feel like they are a valuable and contributing member of the team and organization at large. With strong communication in place, there will be engagement and employees will want to share as well as feel important. Sending out emails, putting up posters announcing events or lauding teams or individuals who have performed well, presenting them with small incentives and gift vouchers and certificates, and holding celebratory get-together are all simple and effective ways to improve employee engagement within the organization. Measuring employee engagement means frequent interaction with employees and learning whether they feel valued and engaged in order to learn and improve activities in the future.

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  • No man is an island, and this saying holds especially true for organizations which rely on their human capital to run and do business in the first place. Unhappy employees will adversely affect the company not just in terms of the environment but eventually, its bottom line too. Not only should there be an environment that fosters cooperation, harmony, mutual respect, and open communication within the organization and its team, but this must also be present across all levels of the organization, be it amongst members of a given team, those employees who are all at the same level, superiors and managers, the senior leadership, and more. At the end of the day, be it a private or public limited company, with five, or five hundred, or five thousand companies, employee relations is an aspect that can make or break an organization’s culture and climate. When employees are comfortable in their workplace, and this includes various aspects of the workplace (not just the physical or social but also the workplace environment, policies, facilities, and of course, colleagues), they will also be more motivated and willing to not only do their jobs but go the extra mile for their employers and their organization.

    The physical, emotional, intellectual, and practical aspects of an employee’s relationship and needs within the organization are covered under the term employee relations. While the concept of employee relations originated from the Industrial revolution era, where there arose a need to manage conflict and expectations between management and workers, today the term encompasses a lot more than just conflict management and resolution, and indeed, has come to have much greater significance as well. Numerous case studies and researches have shown that there is a strong, indisputable link between employee satisfaction levels and productivity in any kind of organization, be it industrial or manufacturing, intellectual capital related, educational, retail, etc. And since every organization is dependent on its employees to fulfill its mission and goals, including that of being profitable and successful at the business, be it a product or service at hand, the happiness (with regard to the workplace) quotient of employees is important. And in order to be able to gauge whether employees are happy, whether they consider the organization a good place to work, as having fair practices, and fulfilling their needs and expectations as employees, there has to be a person or team in charge of employee relations.

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  • An integral part of an organization’s employee relations will start and end with employee engagement. Putting the policies and creating the right environment to foster employee engagement means happier and more satisfied employees. And when employees are happy, they work better and are more productive. Communication is perhaps the single most important aspect to improving employee engagement when employees feel like they are in the know, that management respects and trusts them enough to share information, and that there is no unilateral decision making, they feel more secure and thus have more buy in. This includes management communicating policy changes or implementation, any changes to facilities or the available perks and services, and making sure employees are aware of all company employee relations policies, upfront, and in writing. Email communication, as well as posting signs and posters in public and common areas of the office, like cafeterias, elevators, and meeting rooms, is one way to make sure all employees are reached and that the communication has been widely propagated.

    Employee recognition is another vital aspect of employee engagement, and plays an important part in improving employee engagement. It is human nature for people to want to feel appreciated and valued for their contributions and efforts. In a workplace setting, this means creating a culture where employees share their projects and work with one another, and where colleagues and management laud and recognize individual contributions as well as team efforts. One must also go beyond the mindset of a job for a salary and foster learning and development in order to increase employee engagement. Having training sessions on subjects employees will be interested in, or have expressed as lacking, offering rewards and incentives for learning initiatives that employees can complete on the official intranet or via a third party learning system or online program, and creating opportunities for career growth and personal development are all good ways to increase employee engagement.

    Having a rewards and recognition policy that recognizes and rewards employees for performance and when they have gone above and beyond, is another great way to increase employee satisfaction and thereby their engagement with the organization and their jobs. It can be as simple as giving out certificates of appreciation to a team or individual for a job well done, to a team outing or lunch, bonuses and gifts for special occasions or when milestones have been achieved, including company anniversary, employment anniversary, or the successful completion of a project.

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